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These Terms and Conditions govern all purchases made through https://ellaun.com.
If you have any questions, you may contact us at:
These Terms and Conditions apply to all orders placed through ellaun.com.
By placing an order, you acknowledge that you have read, understood, and accepted these Terms and Conditions without reservation.
We reserve the right to amend these Terms and Conditions at any time. The version applicable to your purchase is the version in force on the date your order is placed.
We make every effort to ensure that the product descriptions, images, and prices displayed on our Website are accurate.
However, product images are provided for illustrative purposes only and may vary slightly in color or appearance depending on your screen settings.
We reserve the right to modify, suspend, or discontinue any product at any time without prior notice.
All prices are displayed in the currency applicable to your region and include applicable taxes unless otherwise stated.
Prices may be changed at any time without prior notice.
The price charged for your order is the price displayed at the time your order is confirmed.
In the event of an obvious pricing error caused by a technical issue or typographical mistake, we reserve the right to cancel the affected order and issue a full refund.
By placing an order on ellaun.com, you are making a binding offer to purchase the selected products.
An order is considered accepted once you receive an order confirmation email.
We reserve the right to refuse or cancel any order, including but not limited to cases involving:
Product unavailability
Suspected fraud
Pricing errors
Failure to obtain payment authorization
If an order is canceled after payment has been received, a full refund will be issued.
We accept the following payment methods:
Visa
Mastercard
American Express
PayPal
Apple Pay
Payment is charged when your order is confirmed.
All transactions are protected using SSL encryption technology.
We do not store your payment card information.
Orders are generally processed within 1–2 business days.
Estimated delivery times are:
United States: 8–15 business days
United Kingdom: 8–15 business days
Canada: 10–18 business days
Applicable shipping charges are displayed during checkout.
Delivery times are estimates only and are not guaranteed.
Ellaun is not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our reasonable control.
For complete shipping information, please refer to our Shipping Policy:
https://ellaun.com/policies/shipping-policy
In accordance with applicable consumer protection laws, you have the right to cancel your purchase within 30 days of receiving your order, without providing any reason.
To exercise this right, please contact:
Products must be returned in their original condition and original packaging.
Return shipping costs will be covered by Ellaun when:
The product is defective; or
The incorrect product was delivered.
For returns due to a change of mind, return shipping costs may remain the responsibility of the customer.
Refunds are processed within a maximum of 14 business days after the returned product has been received and inspected.
Refunds are issued using the same payment method used for the original purchase.
All products sold on ellaun.com are covered by the statutory warranties provided under applicable consumer protection laws, including:
Statutory warranty of conformity
Warranty against hidden defects
If a product is defective or unfit for its intended purpose due to a hidden defect, you may request a replacement or a refund.
Warranty claims should be sent to:
Please include your order number and a detailed description of the issue.
Ellaun's liability is strictly limited to the amount paid for the product concerned.
Under no circumstances shall Ellaun be liable for any indirect, incidental, consequential, or special damages arising from the use of, or inability to use, our products.
We are not responsible for damages resulting from:
Improper use of the product
Failure to follow the provided instructions
Modifications made by the customer
Personal data collected during the ordering process is processed in accordance with our Privacy Policy, available at:
https://ellaun.com/policies/privacy-policy
All content available on ellaun.com, including but not limited to text, images, logos, graphics, videos, product descriptions, and visual elements, is protected by applicable intellectual property laws.
Any reproduction, distribution, publication, display, modification, or use without prior written authorization is strictly prohibited.
In the event of a dispute, we encourage you to contact us first at:
We are committed to responding to all inquiries within 24 hours and will make reasonable efforts to resolve disputes amicably.
If no agreement can be reached, you may refer the matter to an approved consumer mediation body or the relevant consumer protection authority.
France — DGCCRF: https://www.economie.gouv.fr/dgccrf
European Union — ODR Platform: https://ec.europa.eu/consumers/odr
United Kingdom — Trading Standards: https://www.tradingstandards.uk
These Terms and Conditions are governed by the laws of France.
Any dispute relating to the interpretation or performance of these Terms and Conditions shall be subject to the jurisdiction of the competent French courts, without prejudice to any mandatory consumer rights applicable in the customer's country of residence.
If you have any questions regarding these Terms and Conditions, please contact us at:
Email: contact@ellaun.com
Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (Paris Time)
We aim to respond to all inquiries within 24 hours.
