At Ellaun, we are committed to providing high-quality wellness products. If, for any reason, you are not satisfied with your purchase, please review our return policy below.
Return Conditions
You have 30 days from the delivery date to request a return.
To be eligible for a return:
Products must be unused and unopened
Items must be returned in their original packaging
Returns must be pre-approved via email
⚠️ For hygiene and safety reasons, opened products cannot be returned.
How to Return an Item
Send your return request by email to contact@ellaun.com, including your order number.
Wait for our confirmation and return instructions.
Return the product within 30 days.
Return shipping costs are the responsibility of the customer.
Refunds
Once your return has been received and inspected:
You will receive a full refund of the purchase price of the product
Refunds are processed within 30 days
Refunds will be issued to the original payment method
Shipping charges are non-refundable, unless the return is due to an error on our part.
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
Contact us within 48 hours of delivery
Include photos of the product along with your order number
We will offer either a replacement or a full refund.
