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This Privacy Policy explains how Ellaun ("the Website", "we", "us", or "our") collects, uses, and shares your personal information when you visit our website at https://ellaun.com, make a purchase, or otherwise communicate with us regarding the Website (collectively, the "Services").
Please read this Privacy Policy carefully.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be published on the Website with a revised "Last Updated" date.
We may collect the following categories of personal information:
First and last name
Postal address
Phone number
Email address
Name
Billing address
Shipping address
Payment confirmation
Email address
Phone number
IP address
Pages visited
Browser type
Device information
Other information collected through cookies and similar technologies
Any information you choose to share when contacting our customer support team.
We use your personal information to:
Process and fulfill your orders
Provide updates regarding your order status and shipping
Send promotional offers and newsletters (only with your consent)
Improve our Website and Services
Detect and prevent fraud
Comply with legal and regulatory obligations
In accordance with the General Data Protection Regulation (GDPR), we process your personal information based on the following legal grounds:
Performance of a Contract – Article 6(1)(b)
Processing orders, payments, and deliveries.
Consent – Article 6(1)(a)
Sending marketing and promotional communications.
Legitimate Interest – Article 6(1)(f)
Improving our Services, website analytics, and fraud prevention.
Legal Obligation – Article 6(1)(c)
Complying with applicable legal, tax, and regulatory requirements.
We use cookies to ensure our Website functions properly and to improve your browsing experience.
These cookies may include:
Analytical cookies (such as Google Analytics)
Advertising cookies (such as Meta Pixel and Google Ads)
Functional cookies required for Shopify to operate properly
You can manage your cookie preferences through your browser settings or via our cookie consent banner.
We may share certain personal information with the following service providers:
Shopify Inc., our e-commerce platform
Stripe and PayPal, for secure payment processing
Shipping carriers and logistics partners responsible for delivering your orders
Advertising platforms such as Meta and Google, only where you have provided your consent
We never sell your personal information to third parties.
Under the GDPR, you have the following rights:
Right of Access
Request a copy of the personal information we hold about you.
Right to Rectification
Correct inaccurate or incomplete information.
Right to Erasure
Request the deletion of your personal information.
Right to Restriction of Processing
Request that we limit how your personal information is processed.
Right to Data Portability
Receive your personal information in a structured, commonly used, and machine-readable format.
Right to Object
Object at any time to direct marketing communications.
To exercise any of these rights, please contact us at:
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with our legal obligations.
Accounting and tax records may be retained for up to 10 years in accordance with applicable laws.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, disclosure, alteration, or misuse.
Our Website uses SSL encryption technology to secure data transmissions.
Some of your personal information may be processed outside the European Economic Area (EEA), particularly by service providers such as Shopify, whose servers may be located in the United States.
Where such transfers occur, we ensure that appropriate safeguards are in place, including the use of Standard Contractual Clauses (SCCs) approved by the European Commission.
If you have any questions regarding this Privacy Policy or the protection of your personal information, please contact us at:
Website: https://ellaun.com
We aim to respond to all inquiries within 24 hours.
