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Thank you for shopping with Ellaun. We are committed to providing a secure and transparent payment experience.
1. Accepted Payment Methods
2. Payment Currencies
3. Payment Authorisation
Payment is charged immediately upon order confirmation. You will receive a confirmation email. Declined or flagged payments will not be processed and you will be notified by email.
4. Failed or Cancelled Payments
If funds were charged but the order was not confirmed, contact us immediately at: contact@ellaun.com
5. Refund and Cancellation
Cancel within 12 hours by emailing contact@ellaun.com. Refunds processed within 14 working days to the original payment method. See full policy: https://ellaun.com/policies/refund-policy
6. Fraud Prevention
Ellaun reserves the right to request additional verification for transactions considered high risk.
7. Contact
For payment questions: contact@ellaun.com. We respond within 24 hours.
Contact Information
Trade name: Ellaun
Legal name: Groupe NKH
Legal representative: Hassan Nordine Kharachi
Phone: +33 7 49 01 43 63
Email: contact@ellaun.com
Physical address: 5 Rue des 50 Arpents, 77680 Roissy-en-Brie, France
SIREN: 934 980 814
SIRET: 934 980 814 00024
VAT number: FR50934980814
APE/NAF code: 4791B
Business type: Sole trader (Entreprise individuelle)
Activity: Online retail sale via distance selling
Customer service hours: Monday to Friday, 9am – 6pm CET. Closed weekends and public holidays.
Contact us: https://ellaun.com/pages/contact
FAQ: https://ellaun.com/pages/faq
Order tracking: https://ellaun.com/pages/track-my-order