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This policy ensures you are clearly informed of our shipping procedures. By ordering from Ellaun, you accept these policies.
Shipping Costs
Service Area
We ship to the United Kingdom, United States, Canada and Australia only.
Estimated Delivery Times
Timelines may be extended due to force majeure, carrier strikes or extreme weather.
Questions about delivery? Contact us at contact@ellaun.com
Once dispatched, you will receive a confirmation email with tracking information.
Order Tracking
Track your order at: https://ellaun.com/pages/track-my-order
Delivery Address Changes
Please verify your delivery address carefully. Once dispatched, we cannot modify it.
Order Cancellation
Cancel within 12 hours of ordering by emailing contact@ellaun.com. If already dispatched, refer to our returns policy: https://ellaun.com/policies/refund-policy
Parcels Damaged in Transit
If your parcel arrives damaged, contact us at contact@ellaun.com with photos within 48 hours. If products do not match the description, you may request a return/refund at no cost.
We respond to all enquiries within 24 hours.
Contact Information
Trade name: Ellaun
Legal name: Groupe NKH
Legal representative: Hassan Nordine Kharachi
Phone: +33 7 49 01 43 63
Email: contact@ellaun.com
Physical address: 5 Rue des 50 Arpents, 77680 Roissy-en-Brie, France
SIREN: 934 980 814
SIRET: 934 980 814 00024
VAT number: FR50934980814
APE/NAF code: 4791B
Business type: Sole trader (Entreprise individuelle)
Activity: Online retail sale via distance selling
Customer service hours: Monday to Friday, 9am – 6pm CET. Closed weekends and public holidays.
Contact us: https://ellaun.com/pages/contact
FAQ: https://ellaun.com/pages/faq
Order tracking: https://ellaun.com/pages/track-my-order