Do Not Sell or Share My Personal Information

The company Groupe NKH, registered at 5 Rue des 50 Arpents, 77680 Roissy-en-Brie, France, owner of the online store "Ellaun" (https://ellaun.com), places great importance on the protection of your personal data. This policy aims to inform you transparently of our commitment not to sell or share your personal data, in accordance with applicable legislation including GDPR.

1. Commitment not to sell data

We formally commit to never selling your personal data to third parties. This includes all information you have provided to us when using our website, such as your name, address, email address, phone number, and any other data you may share with us.

2. Commitment not to share data

We do not share your personal data with third parties, except in the following cases:

• Service providers: we may share certain information with service providers who help us operate our website and provide our services (e.g. payment services, delivery, customer support). In these cases, we ensure that these providers maintain the confidentiality of your data and only use it for the purposes for which they were engaged.
• Legal obligations: we may be required to disclose your personal data if required by law, or if we believe in good faith that such action is necessary to comply with legal proceedings, protect our rights or those of others, or ensure the safety of our users.

3. Purposes of data collection

• Account management: to allow you to create and manage your user account and orders.
• Customer service: to answer your questions, handle your complaints, and provide necessary assistance.
• Service improvement: to analyse the use of our website and improve our products and services, while respecting the confidentiality of your data.

4. Your rights

In accordance with applicable legislation, you have the following rights regarding your personal data:

• Right of access: you have the right to obtain confirmation that your personal data is or is not being processed, and if so, to access that data.
• Right of rectification: you may request correction of your inaccurate or incomplete personal data.
• Right to erasure: you may request deletion of your personal data under certain conditions.
• Right to restriction of processing: you have the right to request restriction of the processing of your personal data.
• Right to data portability: you may request your personal data in a structured, commonly used and machine-readable format.
• Right to object: you may object at any time to the processing of your personal data for marketing purposes.

To exercise these rights, please contact us at: contact@ellaun.com.

5. Data security

We implement appropriate security measures to protect your personal data against loss, misuse, unauthorised access, disclosure, or destruction.

6. Changes to this policy

We reserve the right to modify this policy at any time. Changes will be published on our website and will take effect upon publication. We encourage you to consult this policy regularly.

7. Questions?

We respond to all enquiries within 24 hours. Contact us at contact@ellaun.com.

Contact Information

Trading name: Ellaun

Legal name: Hassan Nordine Kharachi

Registered business name: Groupe NKH

Legal structure: Sole trader (Entreprise individuelle)

Phone: +33 7 49 01 43 63

Email: contact@ellaun.com

Physical address: 5 Rue des 50 Arpents, 77680 Roissy-en-Brie, France

SIREN: 934 980 814

SIRET: 934 980 814 00024

EU VAT number: FR50934980814

APE / NAF code: 4791B

Business activity: Distance selling — natural cosmetic skincare products

Customer service hours: Monday to Friday, 9am to 6pm (CET). Closed on weekends and public holidays.

Contact us: https://ellaun.com/pages/contact

FAQ: https://ellaun.com/pages/faq

Order tracking: https://ellaun.com/pages/track-my-order